Are you interested in working for us!  Join our team at Customized Guard Services & Systems (CGSS) and advance your career with a fast-growing, privately-owned & operated company.  Our hiring team will invest all of the necessary time and resources to ensure a perfect job placement is identified for you.  Our commitment is our employees, and our entire business infrastructure is built for your career advancement and success.  We are looking forward you to meet you and hope to welcome you to our “Customized” family in the very near future!  

CGSS is seeking a professional, customer-service-oriented Security Officer to work at a hotel guard shack. This position requires someone who understands the importance of hospitality, guest satisfaction, and creating a welcoming first impression while maintaining the safety and security of the property.

The ideal candidate will provide exceptional customer service to hotel guests, visitors, employees, and vendors while managing property access and enforcing security procedures in a courteous and professional manner.

Essential Duties & Responsibilities:

• Provide exceptional customer service and create a welcoming first impression for hotel guests and visitors.
• Greet guests, employees, vendors, and visitors in a friendly, courteous, and professional manner.
• Assist guests with general inquiries, directions, and property-related information.
• Monitor and control vehicle and pedestrian access while maintaining a hospitality-focused approach.
• Verify authorization of incoming guests, vendors, contractors, and employees.
• Maintain accurate visitor logs, vehicle records, and daily activity reports.
• Communicate professionally with hotel management, staff, and guests.
• Handle guest concerns and inquiries with patience, courtesy, and professionalism.
• Maintain a calm and approachable demeanor when addressing difficult situations.
• Monitor suspicious activity and report security concerns promptly.
• Enforce property policies and access procedures without compromising the guest experience.
• Maintain a clean, organized, and presentable guard shack.
• Follow all company policies, post orders, and client-specific procedures.