We are currently seeking a professional and customer-oriented individual to join our team as a Bank Security Guard. In this role, you will play a crucial part in providing exceptional customer service while ensuring the safety and security of our bank premises. Your responsibilities will include customer service duties, greeting customers, opening doors, monitoring bank areas, patrolling the facility, and maintaining general security.
Responsibilities:
- Customer Service:
- Welcome and greet customers in a friendly and professional manner, ensuring a positive and welcoming atmosphere.
- Assist customers with general inquiries, providing information about bank services, products, and policies.
- Offer support and address customer concerns or questions promptly and courteously.
- Direct customers to the appropriate bank personnel for further assistance when necessary.
- Access Control and Door Monitoring:
- Monitor and control access to the bank premises, ensuring only authorized individuals enter restricted areas.
- Check identification of customers and visitors, verifying their credentials before granting access to secured areas.
- Open doors for customers and assist individuals with disabilities or special needs.
- Maintain a vigilant presence at the entrance, deterring any potential security threats or unauthorized access.
- Bank Outlay Monitoring:
- Monitor the bank's public areas, including the lobby, waiting areas, and teller stations, to ensure a safe and secure environment.
- Report any suspicious behavior, potential security risks, or unusual activities to the appropriate bank personnel.
- Maintain the cleanliness and organization of the public areas, ensuring a professional and welcoming atmosphere.
- Patrolling:
- Conduct regular patrols within the bank premises, including both indoor and outdoor areas, to deter and detect any security breaches.
- Monitor surveillance systems, alarm systems, and other security devices to identify and respond to any irregularities or emergencies.
- Report any security incidents, accidents, or safety hazards promptly, following established protocols and procedures.
- Collaborate with local law enforcement agencies as needed, providing necessary assistance and information.
- General Security Duties:
- Enforce bank security policies and procedures, ensuring compliance and maintaining a secure environment.
- Respond to emergencies, including medical incidents or alarms, following established protocols and providing necessary assistance until help arrives.
- Assist in the implementation of security measures and initiatives to enhance the overall safety and security of the bank.
- Participate in ongoing training and professional development to stay updated on security practices and procedures.