Streetplus is a national provider of contracted services to the improvement district industry, specializing in clean, safe and friendly services. Streetplus provides positive results that improvement districts demand, but don't always receive from other contractors. We have experience, knowledge and processes structured to achieve results that will exceed customer expectations.

Additional services include safety and security, hospitality, social outreach support, maintenance and cleaning, landscaping and technology.

OVERVIEW

Streetplus has an immediate opening for an Ambassador Program Manager for the Town Green Special Services District in downtown New Haven, CT. The successful applicant must be able to start on or around December 1, 2026 and have a valid state driver’s license. With direction and oversight from the Vice President of Operations at Streetplus, the manager will lead the local Ambassador program on behalf of Streetplus and the Town Green Special Services District, working as part of a team dedicated to improving downtown New Haven. The role extends beyond clean and safe operations to include civic beautification and event setup and support.

DESCRIPTION

The Ambassador Program Manager is a salaried position with overall responsibility for the street-level activities and tasks performed by Streetplus employees serving the Town Green Special Services District. This highly visible role requires the ability to multitask, prioritize and delegate daily responsibilities across clean and safe operations, civic beautification and event support. The manager will lead a team of ambassadors who perform a wide range of outdoor tasks and contribute to a welcoming, well-maintained and vibrant downtown.

The Ambassador Program Manager will work closely with the Town Green Special Services District team to coordinate priorities and communicate with downtown stakeholders and the general public. The manager must stay current with training procedures, ordinances and other requirements related to maintenance, hospitality, civic beautification and event support.

Excellent written and verbal communication skills are essential. The Ambassador Program Manager must be reliable and flexible, demonstrate sound judgment and verifiable leadership experience, and collaborate effectively with a team dedicated to improving downtown New Haven. A curious, observant and optimistic outlook will help you thrive in this role—learning about downtown New Haven, listening to community perspectives and seeing opportunities to make downtown better.

RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

Communicate with the customer to ensure all objectives specified by the customer are met.

Develop, manage and monitor all aspects of day-to-day operations and administration of maintenance, hospitality services and special projects.

Provide oversight and direction to continually improve the level of service.

Recruit, select and train employees following Streetplus standards, guidelines, policies and procedures.

Discipline and terminate employees as necessary.

Communicate regularly with the customer to ensure ongoing satisfaction of services and to propose solutions to identified problems.

Develop professional working relationships with various municipal agencies in order for the program to be recognized, embraced and considered a value to the community.

Manage, coach and mentor employees.

Collaborate with the Town Green Special Services District team to plan and deliver projects that improve downtown New Haven, coordinating ambassador assignments across clean and safe operations, beautification and events.

Coordinate civic beautification initiatives, including the Sidewalk flower program, and organize ambassador support for installation, ongoing care and related seasonal tasks.

Plan and coordinate ambassador staffing, setup, on-site support and breakdown for Town Green District events, including the New Haven Night Market, in collaboration with the District team.

EDUCATION AND EXPERIENCE:

The successful applicant will have relevant management and industry related experience (at least five years in the fields such as janitorial, landscaping, security, hospitality, retail, property management, customer service or other related industry); comfortable working and walking outdoors, interacting and dealing with the public; experience with relevant software applications and computers; B.S. Degree preferred, but not required.