For 50 years, Prosegur has been helping make the world a safer place. Today, with $6 billion in annual revenue, more than 188,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve.

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day.

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference.

The Captian is the on-site leader responsible for day-to-day security operations, officer performance, and client satisfaction This role ensures compliance with post orders, regulatory requirements, and company policies while maintaining a visible, professional presence and a safe environment for employees, visitors, and assets. 

Job Duties and Responsibilities

• Lead daily shift briefings; assign posts, review post orders, and verify staffing meets contractual requirements. 
• Monitor site activity and enforce access control, visitor/vendor management, key control, patrols, escorts, and alarm response. 
• Maintain accurate logs, incident/accident reports, and pass-downs; submit timely daily activity reports (DARs). 
• Conduct routine post inspections and quality checks; correct deficiencies immediately and escalate issues as needed. . 
• Schedule officers, manage timekeeping, approve hours, and coordinate coverage for call-offs/vacations. 
• Coach, mentor, and develop officers; conduct on-the-job training and refresher drills (post orders, emergencies, de-escalation). 
• Execute performance feedback and corrective action in partnership with HR/Operations; uphold fair, consistent standards. 
• Support recruiting/onboarding, help interview candidates, participate in site-specific training, and verify certifications. Serve as a primary on-site point of contact for the client; conduct regular check-ins and service reviews.  
• Enforce uniform and appearance standards; maintain equipment readiness (radios, body cams, flashlights, AEDs). 
• Lead emergency response per site protocols (evacuations, medical emergencies, workplace violence, severe weather). 
• Preserve evidence and scene integrity; coordinate with law enforcement, EMS, and client stakeholders as directed. 
• Maintain current post orders/SOPs; recommend updates based on lessons learned and client feedback. 
• Track training, licenses, and certifications; ensure all officers remain fully compliant and job-ready. 
• Control site inventory (badges, keys, forms, PPE); submit purchase/repair requests per approval matrix. 
• Contribute to continuous improvement initiatives and cost-effective scheduling. 

Qualifications 

• Minimum 21 years of age.
• Required: High school diploma/GED; minimum 3 years of security experience with 1-2 years in a supervisory role. . 
• Valid driver’s license and ability to pass background/drug screening
• Supply and maintain a personally owned, approved firearm.   
• Strong written/verbal communication; professional customer-service demeanor; conflict resolution and de-escalation skills. 
• Prior law enforcement, military, or armed security experience strongly preferred
• Proficiency with common security systems (CCTV/VMS, access control/badging) and Microsoft 365 (Word, Excel, Outlook). 
• Ability to work variable shifts, weekends/holidays, and respond to after-hours incidents as needed