For 50 years, Prosegur has been helping make the world a safer place. Today, more than 175,000 employees across 36 countries combine experience, technology, and innovation to protect the people, clients, and communities we serve. 

Our people are at the heart of what we do. Whether working on-site with our clients or supporting our teams behind the scenes, every employee plays an important role in delivering the safety, service, and trust our clients depend on every day. 

At Prosegur, you’re not just joining a security company. You’re joining a global team with opportunities to learn, grow, and make a difference. 

Job Overview:

Prosegur Security is looking for a Full-Time Unarmed Security Officer - Dispatcher in the Canton area with a strong work ethic and quality customer service skills. Prosegur is one of the largest security providers in the world consisting of over 175,000 employees in over 36 countries. We are looking for Security professionals that want to grow and develop professionally in our organization. 

Job Responsibilities and Duties: 

• Write a detailed shift report of all incidents and calls for service. 
• Respond to Calls for service by taking the phone calls and dispatching the correct officer. 
• Address suspicious activity when observed on cameras in the dispatch office Willing to learn new software and be able to work on your own and make sure you are handling all issues as fast and correct as possible. 
• Responsible for receiving non-emergency telephone calls, accessing and manipulating video surveillance and access control systems and coordinating responses to security and safety incidents. 
• Provide timely and accurate information and reporting to staff through the use of data available in time sensitive databases. Additionally, they will generate incident reports for security and investigate purposes and act as a liaison between supervision/management and security personnel. 
• Monitor CCTV and access control systems.  
• Maintain knowledge of the location and the status of various security personnel. 
• Create accurate communication logs and accurately report incidents.  
• Make common sense decisions and exercise action during high tension and stressful situations. 

Qualifications: 

• At least 1-year prior Dispatcher experience 
• At least 1 year of Customer Service Experience 
• Computer Savvy 
• Must have good time management. 
• Must be punctual. 
• Must be able to multi-task. 
• Make common sense decisions and exercise action during high tension and stressful situations. 
• Must have High School Diploma/G.E.D 
• Must be able to pass a Company Drug test and Background check 

EEO Statement: 

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.