We service our clients best when we serve our employees first 

United Security Inc. is one of the fastest growing security services companies in the USA. For over 31 years we work with clients from Boston to Miami and as far west as Iowa. The last 5 years our revenue has grown by 140%! As a result of our incredible success, we are looking for talent to continue accelerating our growth. We are looking for talent that will promote and adhere to the core values (People, Integrity, Development and Community) of United Security, Inc.  The ideal candidate for a role at USI regularly exhibits support, commitment, good judgment, potential for growth, and goodwill.

If you appreciate having a team to support and challenge you to achieve your goals, come build your career at United Security! 

Position Overview:

United Security is looking to bring on a Security Account Manager to manage a multi-site contract throughout Connecticut. The Security Account Manager will be responsible for overseeing, monitoring, and directing all aspects of the contract, from people management, scheduling, and client relations.

Key Competencies: 

• Personnel management
• Planning and operations relative to the security services contract
• Law enforcement or physical security
• Crisis management
• Client relations
• Basic computer skills- Winteam knowledge is a plus.

Duties and Accountabilities

• Provide management, interface, direction, guidance, and supervision of all USI employees at the assigned locations.
• Directs the security workforce ensuring services are provided in accordance with the performance requirements of the contract and company standard.
• Maintain accountability for all contracted services and responsibilities at all assigned locations including assigned goals and objectives.
• Ensure that all licenses and certifications required of all security personnel working on the account are up to date (CPR, First Aid, AED, security licenses, etc.).
• Ensure client satisfaction by communicating with Operations Manager regarding scheduling, payroll, billing, and special details.
• Assure all work schedules for regular and special assignments are designed to provide the service in the most effective and efficient manner possible. Ensuring that overtime and non-billable hours are minimized.
• Maintain contractually compliant master and operational schedules using Winteam.
• Review all weekly time sheets and verify Winteam reflects the personnel and hours worked at the designated locations. Approve and forward time sheets when complete.
• Conduct unannounced inspections of designated locations as required by contract or assigned by Operations Manager and utilize the GuardTek Incident Reporting system to document those inspections.
• Provide emergency response and operational support as required.

Required Skills:

• Demonstrate strong written and oral communication skills
• Possess the ability to conceptualize and analyze problems,
• Identify problems, and provide clear and concise solutions, both verbally and in writing;
• Self-motivated and possess and strong initiative and follow through ability.
• Liaise with senior client officials, local, state, and federal law enforcement officials.
• Prepare, produce & edit SOP’s, Post Orders, Read Files, and documentation as required. Make sure all files are current.
• Prepare detailed and accurate reports on all aspects of the operations: employee evaluations, inspections & audits, serious incident reporting & investigations, financial reporting, trending, action plans.
• Maintain the highest-level of moral, ethical, and professional demeanor, as well as personal standards.
• Must be able to work flexible hours outside of the normal working hours to facilitate and meet the goals/objectives of security operations and undertake other ad hoc assignments as necessary to meet the goals of SOC security operations and USI.
• All other job duties as assigned or designated by USI Management.

Requirements:

• Active CT Guard Card
• Minimum High school diploma
• Valid and clean driving record
• Minimum 3 years experience as a security account manager
• Multi-site management is a plus