Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.

Schedule:

• Variable schedule
• Must attend Wednesday Operations meetings
• Must work 3 dispatcher shifts
• Includes 2 administrative days (training, audits, coverage)

Job Description:

The Dispatch Supervisor is responsible for overseeing the daily activities of the dispatch function for a security company, ensuring efficient coordination of field personnel, timely response to incidents, accurate communication with clients and security staff, and proper documentation of all dispatch-related activity. This role supervises dispatchers and supports field operations by managing call flow, assigning personnel, tracking service status, and responding to urgent coverage or operational issues.

The Dispatch Supervisor plays a critical role in maintaining service continuity, schedule accuracy, emergency responsiveness, and communication between clients, field personnel, supervisors, and management. The ideal candidate is organized, calm under pressure, customer-service oriented, and experienced in security operations or dispatch management.

Key Responsibilities:

• Oversee dispatch operations and call flow
• Coordinate staffing, scheduling, and coverage
• Supervise and train dispatch staff
• Communicate with clients, officers, and management
• Respond to incidents and emergencies
• Maintain logs and reports

Requirements:

• 2–5 years of dispatch or operations experience
• Supervisory experience preferred
• Strong communication and decision-making skills
• Ability to handle high-pressure situations
• Experience with systems like WinTeam (preferred)