Client & Contract Management

• Serve as the primary company point of contact for our client
• Ensure all contract specifications and service agreement requirements are met
• Build and maintain strong client relationships
• Handle escalated client issues and complaints
• Conduct visits and inspections

Personnel Management

• Supervise the recruiting and selection process of security officers and ensure all posts are staffed with qualified, trained personnel
• Manage all account-specific employment practices including performance management and reviews, discipline, and complaint investigations
• Create officer post/shift schedules and process payroll

Operations Management

• Update post orders and emergency procedures on a regular basis
• Conduct regular security inspections and investigate security threats and breaches
• Be available 24/7 for calls, notifications, assistance and response to emergency situations

Reporting & Administration

• Maintain accurate account files covering operations, and training
• Attend all client meetings and meet expectations with any required client request or deliverable.

Typical Qualifications

• At least three years of experience in security operations with a proven track record of handling increasingly complex responsibilities
• Strong relationship management, communication, problem-solving, and strategic thinking skills
• Proficiency in Microsoft Office
• Valid driver's license