At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

Job Duties:

• Write a detailed shift report of all incidents and calls for service.
• Respond to Calls for service by taking the phone calls and dispatching the correct officer.
• Address suspicious activity when observed on cameras in the dispatch officeWilling to learn new software and be able to work on your own and make sure you are handling all issues as fast and correctly as possible.
• Responsible for receiving non-emergency telephone calls, accessing and manipulating video surveillance and access control systems, and coordinating responses to security and safety incidents.
• Provide timely and accurate information and reporting to staff through the use of data available in time-sensitive databases. Additionally, they will generate incident reports for security and investigative purposes and act as a liaison between supervision/management and security personnel.
• Monitor CCTV and access control systems.
• Maintain knowledge of the location and the status of various security personnel.
• Create accurate communication logs and accurately report incidents.
• Make common sense decisions and exercise action during high-tension and stressful situations.

License # 11000224568