At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

Job Overview: The Account Manager position will consist of understanding scheduling functions and administering scheduling in our internal system Winteam. The Account Manager will be overseeing 1,000hrs of business for this Account and must also be equipped with your own firearm weapon and some form of weapon training. The Account Manager will report directly to the General Manager and will work directly with the HRBP for any recruiting and staffing needs.

Duties and Responsibilities:

·         Responsible for security site operations and customer contract services for the Account you are overseeing.

·         Ensure and maintain sound audit procedures complying with governmental regulations.

·         Recruit and interview new employees to meet the needs of our client.

·         Execute operations and training while maintaining the sound discipline of corporate procedures.

·         Regularly meet with customers to ensure mutual goals and objectives are met.

·         Establish the scheduling requirements for employees under their supervision. Make assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.

·         Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and make a corrective action plan to assist employees in altering their behavior. Commend employees for outstanding achievement.

·         Prepare reports, investigates, responds to questions, and provides documentation.

·         Follow all safety rules. Observes and reports any unsafe or hazardous conditions immediately to the proper authority.

·         May be requested to perform other duties as assigned based on the Client/Manager’s needs or client activity.

Other Duties and Responsibilities:

·         Use proper body mechanics while performing duties.

·         Demonstrate the ability to think clearly during crisis or high-stress periods.

·         Possess empathetic abilities in dealing with employees and their questions.

·         Demonstrate ability to work with others and interact appropriately.

·         Maintain communication with other managers.

Qualifications:

·         Strong ability to multi-task and prioritize urgent staffing needs.

·         Strong relationship-building experience

·         Excellent written and verbal communication skills

·         Self-starter, with the ability to thrive in a fast-paced environment.

·         Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS systems.

·         Ability to work independently and with a team

·         Armed experience or Armed Training Required

Required Skills/Abilities:

·         Positive, solution-focused attitude

·         Excellent verbal and written communication skills

·         Excellent organizational skills and attention to detail

·         Excellent time management skills with a proven ability to meet deadlines.

·         Strong analytical and problem-solving skills

·         Ability to act with integrity, professionalism, and confidentiality.

·         Proficient with Microsoft Office Suite or related software.