POSITION SUMMARY:  

The Regional Director of Operations is responsible for all assigned aspects of the assigned region and its employees and clients.   

PRIMARY DUTIES AND RESPONSIBILITIES:  

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.  

• Oversees all coaching and development of assigned personnel to include Officers, Account/PM Managers, Supervisors, Recruiters, Trainers, and back-office staff personnel 
• Accountable for achieving budget targets for overtime, turnover, and recruitment 
• Responsible for setting annual objectives and reviewing and conducting all personnel performance reviews with assigned personnel 
• Communicates and works closely with Senior Executives within the corporate office to meet and exceed company and client expectations  
• Contributes to the company overall strategies, budgeting process, and execution of goals and objectives 
• Develops and strengthens meaningful relationships with clients  
• Conducts regular quality assurance checks with clients and addresses concerns promptly and efficiently 
• Responsible for growing the FCS brand and business development 
• Accountable for promoting positive morale and overall satisfaction of both employees and clients 
• Develops, implements, and promotes processes and procedures to improve overall success of region 
• Holds regular meeting and communicates company expectations, updates, and recognizes success within Manager and Supervisor personnel 
• Utilizes Win Team regularly to analyze reports for scheduling, turnover, invoicing and compliance 

KNOWLEDGE, SKILLS, AND ABILITIES:  

MINIMUM REQUIREMENTS:  

 Education: Bachelors degree or 5+ years of experience in similar role  

MACHINES, TOOLS, EQUIPMENT AND SOFTWARE USED:  

Microsoft Office Suite  

Word  

Excel  

PowerPoint  

WORK ENVIRONMENT: Normal Office Setting  

TYPICAL PHYSICAL DEMANDS:  

• Ability to organize office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management 
• Occasionally walk around office to printers, copy and fax machines, and file room  
• Ability to sit while working at the computer 
• Ability to reach forward to answer the telephone and to use the computer 
• Ability to power grip the telephone, finger press to operate the computer keyboard, calculator, and telephone keypad, and pulp pinch to handle papers 
• Possess speaking skills and hearing ability to interact with customers on the telephone