Position: Mall Security Guard - Patrol
Site: CF Markville Mall
City: Markham
Status: Full Time

Hours: Continental Rotation - 0800-2000/2000-0800
Category: AA - OT after 88 hours
Pay Rate: $18.97/Hr
Internal Posting Date: December 11, 2025
Internal Closing Date: December 18, 2025

External Closing Date: December 25, 2025

Site Description: Starting with a smile, the staff at Markville Mall is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Markville. It is their pleasure to assist in any way they can.  Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Markville easy and enjoyable. Markville Mall is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Markville Shopping Centre to create a truly world-class retail destination in one of Canada’s most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America’s largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of their customers, colleagues, and stakeholders in an entrepreneurial working environment.

Job Description:  Working assigned shifts, you will be responsible for completing investigations and incident reports.  You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence.  Respond to all emergencies and take the lead role in all incidents involving violent individuals.  You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.

Duties & Responsibilities:

• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle & Investigate incidents and occurrences & draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, clients on the property & Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations & Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.

Qualifications: 

• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours) 
• Must demonstrated a high degree of professionalism
• Must have strong verbal and written communication skills 
• Must have a strong command and fluency in the English language both written and verbal 
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required. 
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be conformable working in a busy highly populated area 
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Prerequisites:

• Legally Authorized to work Full-Time in Canada
• A Valid Ontario Security Guard License
• Must possess a valid Standard First Aid and CPR certification (WSIB-approved). Please note, this is different from Level C or Emergency First Aid certification.
• Must have a G class drivers license with a clear drivers abstract. 
• 2 COVID-19 Vaccinations proof