Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.
We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.
Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.
Summary/Objective:
The Security Operations Manager is accountable for the day-to-day operations of their Business Units. They are to maintain relationships with clients, employees, develop and retain their staff. The Security Operations Manager will be responsible for the oversight and coordination of all staff assigned to their respective Business Unit. They will be responsible for managing the performance of their staff, budgeting, and compliance within their Business Unit.
Essential Duties and Responsibilities.
Carry out the direction of the Regional Director regarding administrative and operational policy and procedure.
Utilizes the Operations Command Center and Field Supervisors to assign, control, coordinate, discipline, evaluate, guide, supervise and train all operational personnel to efficiently deliver security services and ensure the mission of the company.
Assist with the selection of all managers, field supervisors, account supervisors within your Business Unit and make recommendations as to their assignment.
Establish meetings with the managers, field supervisors and OCC staff to discuss operational strategies, communication and administrative compliance and report the subject matter to the Regional Director.
Participate in an ongoing training and evaluation program for managers, support staff and site personnel addressing various operational topics.
Review disciplinary findings and recommend penalty against members assigned to your Business Unit and revise or concur with the findings and forward them to HR for final adjudication.
Monitor communications between clients with managers and support staff and recommend improvements.
Act as senior problem-solving coordinator for your Business Unit.
Assist with the investigation of all complaints made against staff in your Business Unit.
Coordinate payroll resolution with the Human Resource Department
Coordinates with Human Resources to ensure that all unemployment paperwork is completed and approved format to forward in a timely manner.
Coordinate with the Post Commanders, Site Supervisor, Field Supervisor, and Guards to ensure that all field reports are being completed in an approved format and forwarded in a timely manner.
Processes all incoming items received from field personnel to include but not limited to leave requests, payroll adjustments, etc. are forwarded through the appropriate channels for processing.
Competencies
1. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
2. Use of Technology - Demonstrates required skills, Basic computer skills necessary.
3. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
4. Communications - Expresses ideas and thoughts verbally in the English language; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
5. Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
6. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
7. Oral Communication - Speaks English clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
8. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
9. Impact & Influence - Pursues and wins support for ideas; displays ability to influence key decision-makers; achieves win-win outcomes; uses authority appropriately to accomplish goals; addresses divergent opinions.
10. Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes