At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

Summary of Duties:

At the direction of the Account Manager, the Assistant Account Manager is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. This position assists with all aspects of security services, staffing needs, scheduling, supplies/ equipment, administrative functions, performance evaluations, on-site training, accuracy of employee’s hours worked and accounting (payroll), and overall safety of a client facility. 

Furthermore, as with any security profession, the Assistant Account Manager may be called upon in emergencies or during rare security/safety events and asked to work odd hours or during a weekend, only if required. In office days or hybrid dictated by mission and need of client. Must be on-call to respond to emergency or crisis situations 24/7.

Responsibilities: 

• Ensure that the account is properly always staffed with the correct number of Officers as required by the contract or request of the client.
• Coordinate scheduling of all after hour and weekend late call off’s, no shows, emergencies, etc.
• Ensure all Officers/ Supervisors are trained on all the tasks outlined in the Post Orders.
• Continually monitor, advise and update the customer contact and the Branch Operations Manager with all information regarding security issues at their assigned account.
• Responsible for the recruitment of officers, as well as, advising the Service Provider’s Management of staffing needs.
• Assist with updating post orders and training materials on a regular basis.
• Ensure that all equipment (i.e. radios, monitors, chargers, printers, cameras, and computers, etc.) are in working condition.
• Reward and discipline Officers as necessary.
• Administer evaluations to Officers and give advice and direction as necessary.
• Manage facility security projects in conjunction with other team members.
• Maintain security standards for CCTV, alarm monitoring, and access control systems.
• Perform spot inspections of all Officers on all shifts on a monthly basis.
• Act as a liaison between the client, the Service Provider’s branch Office and the staff assigned to the client facility.

Physical Requirements:

• Must have strong written and verbal communication skills.
• Must be able to walk, run and climb stairs.
• Must be able to life objects weighing up to 50 pounds (opening & closing roll up doors).
• Must have sufficient hearing to respond to normal verbal speech, alarm signals, radio and telephone communications.
• Must have sufficient visual acuity to read and understand tenant rosters, employee listings, post order, maps, computer screens, and check identification.

Skill Requirements:

• Must be focused on the Supplier and the customer’s values and business objectives.
• Have experience with WinTeam or similar
• Must have the ability to develop and write memos and training materials, excellent coaching skills, excellent organizational skills, good computer knowledge and literacy.
• Must be able to work flexible schedules.
• Meet all physical, psychological and background standards.
• Have a strong knowledge of security and emergency operations. Have a minimum of 5 years security officer/supervisor experience.
• Have an employment history demonstrating reliability and dependability. Pass a background check, preemployment drug and alcohol screening. Ability to handle emergency situations.
• Professional demeanor.
• Excellent customer service.
• Ability to work independently while also being a team player.

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CA PPO 120931 

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