Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.
Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.
The Key Account Manager (KAM) is responsible for managing, retaining, and expanding a defined portfolio of high-value customers within the fire alarm and life safety industry. This role combines proactive relationship management, strategic account planning, and daily support to ensure customers receive exceptional service, timely communication, and solutions that reduce risk and improve building safety. The KAM will serve as the primary point of contact for assigned clients and will work cross-functionally with service, inspection, installation, and billing teams to ensure seamless delivery.
Strategic Account Management & Growth
- Manage and grow a portfolio of key accounts with a proactive, customer-focused approach.
- Conduct in-depth business review meetings at least twice per year for each key account, presenting performance, opportunities, and planned improvements.
- Identify customer pain points and develop tailored solutions that strengthen client partnerships and drive service expansion.
- Develop annual account plans focused on retention, upsell opportunities, and long-term customer value.
Daily Support & Responsiveness
- Serve as the primary point of contact for all day-to-day needs, ensuring issues are resolved quickly and effectively.
- Coordinate with internal departments to ensure timely scheduling, quoting, billing accuracy, and issue resolution.
- Monitor ongoing service delivery and proactively communicate updates, delays, or changes.
- Ensure customer expectations are met or exceeded through consistent, high-quality communication.
Retention
- Maintain high customer satisfaction and retention across assigned accounts.
- Identify accounts at risk early and implement strategies to preserve the partnership.
- Track contract expirations, service agreements, inspection schedules, and renewals.
Additional Expectations for Success
- Strong understanding of fire alarm systems, inspection requirements, and life safety services.
- High level of professionalism, organization, and follow-through.
- Collaborative mindset—works well with operations managers, technicians, project managers, and administrative teams.
Qualifications & Requirements
- Bachelor’s Degree preferred.
- Previous experience in the life safety industry preferred.
- Demonstrated sales experience managing and growing key accounts.
- Valid driver’s license and ability to pass a pre-employment background check.
- Strong, professional communication skills—both written and verbal.
- Strong computer skills with proficiency in Microsoft Office (Word, Outlook, Excel).
- Must embody the core values of Midwest Alarm Services:
- Integrity
- Communication
- Excellent Service
- Accountability
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