About Us – Brownstone Security

Brownstone Security is a trusted security provider with a strong presence across the Southwest and Northeast United States. We offer high-quality, full-service security solutions with a commitment to safety, professionalism, and reliability. Our services include physical security, protective services, consulting, technology integration, and specialized training.

Led by a seasoned leadership team with decades of experience, we stand by our core values — Professionalism, Respect, Open Communication, Training & Education, Empowerment, Customer Service, and Teamwork (PROTECT). At Brownstone, we do more than provide security — we protect what matters most.

Brownstone Security is seeking a Dispatcher/Command Center Operator to work in a Security Operations Center. Additional duties and responsibilities will be defined in the site-specific post orders.

Responsibilities

• Be alert and attentive while on duty to ensure personal safety and your ability to observe activities, irrelevant of working environment.
• Collaborate with all Brownstone Security and client staff, irrelevant of position rank or title.
• Maintain regular and punctual attendance.
• Answering incoming calls and properly processing them.
• Processing of incoming alerts from various software programs.
• Monitoring Video Surveillance systems.
• Monitoring of the dispatch system to ensure safety and quality assurance.
• Monitoring of Quality Control systems and taking action as needed.
• Filing proper reports related to different types of alerts and incidents.
• Properly following detailed SOP’s and policies regarding alerts and incidents
• Multi-tasking between different types of issues
• Practice all safety rules and procedures, at assigned post, as established by Brownstone Security to ensure a safe and healthy work environment.
• Report designated activities and irregularities by submitting written and/or verbal reports.
• Additional essential duties will be defined in the Post Orders of the specific post for which the security officer is assigned.

Requirements

• 18+ years of age
• Security Guard Permit as required by state law.
• Documents that establish identity
• Documents that establish authorization to work in the U.S

Skills, Knowledge & Abilities

• Listen, understand, summarize, transfer and retain basic instructions and detailed information.
• Excellent written and oral communication skills.
• Ability to write detailed reports.
• Excellent Computer skills including fluency in MS Word, Excel and Outlook.
• Ability to observe and report activity.
• Security or related experience.

Preferred Skills, Knowledge and Abilities

• Associate’s degree
• Knowledge of security operations and procedures