Why St. Moritz?
Are you looking for a rewarding career in the security industry? Join St. Moritz Security a well-established company with over 40 years in the industry.
No security program can be successfully implemented without quality people to execute the program.
The ST. MORITZ DIFFERENCE is our PEOPLE.
From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.
Primary Purpose and Function
The primary purpose and responsibility of a Lead Support includes all Rules and Regulations that of a Security Officer, in addition to, but not limited to the following:
To act as a liaison between Operations, Field Assigned Personnel, and various inner-departmental functions within the branch, to include but not be limited to: supervising personnel, fielding calls. The Field Lead Support will assist with the day-to-day operational and administrative activities to ensure the branch office and field accounts are operating with maximum efficiency.
Starting Pay Rate $22.50 Hourly
Responsibilities
- Comply with company Code of Conduct, Policies, Procedures, and Safety Protocols and assure compliance of each by all field assigned subordinates.
- Complete site checks and document/record findings via computerized application
- ·Inspect field assigned personnel to ensure Handbook Policies and Post Orders are followed. Inspect worksites for safety hazards and risk to security staff.
- Investigate and complete reports related to incidents and/or accidents.
- Deliver training, and on-going educational developmental programs.
- Aid in the retention of field personnel while ensuring that each staff member is treated with dignity and respect.
- Coach employees, as necessary at the direction of Branch Management.
- Stand post when a suitable security officer cannot be scheduled due to call offs, no-call, no-show, vacations, holidays, etc.,
- Respond to any/all communications regarding call-off or no-show in accordance with Company policy.
- Communicate with field officers regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure effective delivery of services.
- Conduct training and deployment of personnel.
- Supervise field officers to ensure that service expectations are being met through regular contact with applicable project managers, site supervisors, site leads, security officers, and clients.
- Evaluate service quality, inspect posts, and initiate corrective action in a timely manner.
- Meet with operations management for status updates and to address actual or potential problems; provide support during client start-ups; provide input to security planning, assessments and surveys; review post orders and communicate requirements and changes to affected personnel.
- Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures.
- Ensure that subordinate staff members and field assigned personnel understand and comply with applicable laws, rules, regulations, policies, and procedures.
- Perform tasks and/or additional duties as required or requested by Company.
Education and Experience
High School graduate (some college education is preferred).
Minimum of 1+ years of security experience is required.
Demonstrated skills in web searching and use of Excel and Word programs.
Strong organizational and interpersonal skills preferred.
Ability to multi-task in a fast-paced environment.
Key Performance Criteria
- Ability to supervise security officers to ensure excellence in service delivery.
- Ability to observe, report, and correct performance issues with subordinate security officers.
- Ability to timely and accurately complete daily paperwork and requisite reporting.
- Ability to demonstrate good judgment and common sense.
- Ability to follow directions and directives from supervisors.
- Ability to present a friendly and professional demeanor in the delivery of quality customer service.
Required Certifications / Licenses
Valid driver’s license.
Current or capable of acquiring applicable automobile insurance.
Current or capable of acquiring a Guard Card/Certification/License/Permit as may be required by jurisdictional law.
Successful completion of other applicable Client, SMSSI, or jurisdictional requirements.
Other Requirements
- Must be present in the field or branch office during assigned shift.
- May require some local and/or long-distance travel.
- May require long shifts and short notice schedule changes to include overtime.
Working Conditions (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions of the job. In addition to other demands, fundamental demands may include but are not limited to:
- Maintain composure in dealing with authorities, executives, clients, staff, and the public; occasionally under conditions of urgency, emergency, and in pressure situations.
- Daily use of hands and feet; frequently required standing, sitting, stooping, talking, and hearing.
- Ability to read computer screens, smart phone screens, correspondence, and reports in English.
- Ability to maintain and safeguard sensitive and confidential information.
- Ability to respond on an on-call basis to emergencies and incidents at all hours.
- Ability to drive an automobile and/or commute via other applicable public transportation to include but not be limited to: taxi, bus, train, and/or airplane.
- Occasional local travel required.
Additional Information/Benefits
PPO #16862
We offer an attractive compensation package including competitive hourly wage, opportunities for advancement. Black suits and cleaning are provided. We also offer training, medical benefits, dental, vision, voluntary benefits, and a 401(k).St. Moritz Security is an Equal Opportunity Employer M/F/D/V
Benefits: PPO #16862
We offer an attractive compensation package including competitive hourly wage, opportunities for advancement. Black suits and cleaning are provided. We also offer training, medical benefits, dental, vision, voluntary benefits, and a 401(k).St. Moritz Security is an Equal Opportunity Employer M/F/D/V