Join one of the fastest-growing and largest privately held security companies in the U.S.!  Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. 

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. 

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.     

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company. 

HIRING IMMEDIATELY

Sunstates Security is currently hiring a Full-Time Security Site Supervisor in the Aston, PA area.  The Site Supervisor is responsible for the daily functioning of a contract site including operations, customer service, personnel management, security & safety in accordance with Sunstates objectives.

This is a salaried Full-Time position paying $59,000 annually - Reporting to Operation Manager. This role requires candidates to be on call and work as needed based on the operation.

Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses, paid time off, premium holiday pay, tuition reimbursement, and more are included!

ESSENTIAL DUTIES & RESPONSIBILITIES

Management/Leadership Functions:

• Responsible for the direction, coordination, and management of all    site Security Officers.
• Identify and recruit new talent with the assistance of the HR department.
• Train, develop, motivate and empower Security Officers to effectively and efficiently oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service and ethics.
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
• Manage employee performance for the sites including appraising performance; administering reward and incentive programs; coaching and staff development initiatives; corrective actions with branch management guidance. 
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the sites and contacting the local office when necessary.
• Maintain records with the officers assigned to the sites to assure full participation with the Sunstates Security LMS and training platform when applicable.

Operations:

• Coordinate with Region to establish site's goals & objectives and communicate these with the customers as required.
• Work with action plans towards goal achievement, including establishment of sites and personnel quotas and/or goals.
• Manage administrative and operational functions to ensure the working schedule is accurate, projected working schedule is posted, vacation or time off requests are within company guidelines, the branch receives the scheduled weekly hours, and personnel topics are address with management guidance.
• Manage account inspections and the inspection scorecard to assure compliance and meet/exceed our commitment.
• Produce Quality Assurance checks through eHub to assure positive results.
• Ensure that you are able to response to questions for security personnel, response to site events, or have qualifies backup when you are not able to remain available.

Cost Control & Budgetary Responsibilities:

• Ensure accounts remain consistently on budgetary and service-related targets, be able to respond effectively to goal deficiencies, and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, uniform management).

Business Development & Customer Relations:

• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
• Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.

QUALIFICATIONS

• 5 years of supervisory experience
• Security experience 
• Computer proficiency with Microsoft Office
• Report writing experience 
• Excellent customer service and communication skills
• Valid Driver's License with clean driving record and reliable transportation 
• Professional appearance and attitude
• Ability to work weekends and Holidays as needed

A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer must read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives. Sun123