Are you looking for a rewarding career in the security industry? Join St. Moritz Security Services, Inc., a well-established company with over 40 years in the industry.

Join the excitement of a dynamic company committed to deliver exceptional Security Services to clients across the United States. Whether you are an experienced officer, or new to the security industry, St. Moritz Security Services, Inc. has the right opportunity for you!

SMSSI is a growing organization dedicated to excellence, honesty, and quality in delivering specialized services in a variety of markets. For over 40 years, we have provided safety and security to meet the diverse needs of our clients. To learn more please visit our website or follow us on social media. https://www.smssi.com/

Job Title: Account Manager

Location: Pittsburgh - Oakland area

Schedule: Must have flexible availability; mainly 2nd and 3rd shifts.

Pay Rate: $25.00 per hour

Ideally, the candidate should possess prior experience in team management, as well as interacting with both the public and clients.

The Account Manager (and Operations Manager) are job titles used to describe similar yet varying job descriptions based upon, but not limited to: Experience Required, Pay Grade, Branch Organizational Structure, Branch Size, Account Portfolio (Number of Clients and Hours Per Week serviced), and Scope-of-Work, to name just a few.

The Account Manager works closely with Branch Management, Administration, Human Resources, and Field Supervision to ensure all employee hiring, training, deployment, and on-going supervisory needs are met. The Account Manager oversees account staffing, procedural processing and documentation, coaching, promotion, demotion, and termination processes of field assigned personnel. The Account Manager works closely with field assigned Project Managers, Site Managers, and/or Lead Personnel to ensure their respective accounts are operating efficiently and in compliance with contract specifications.

The Account Manager works closely with the Branch Manager to ensure effective communications and clear procedural follow-through between field assigned personnel, clients, and the varying support departments within the branch office.

Responsibilities

• Comply with company Code of Conduct, Policies, Procedures, and Safety Protocols and assure compliance of each by all field assigned subordinates.
• Inspect field assigned personnel to ensure Handbook Policies and Post Orders are followed.
• Inspect worksites for safety hazards and risk to security staff.
• Build and maintain Post Order Manuals and accompanying site-specific policies and procedures.
• Create, modify, and manage computerized post schedules to ensure adequate coverage at all times. Ensure schedules are properly maintained and are updated regularly to meet policy guidelines.
• Ensure all positions are staffed according to contract requirements and effectively manage branch overtime through proper scheduling and staffing. Maintain a qualified and sufficient pool of SRO’s, Rovers and/or Flex Pool personnel to backfill open/vacant positions as needed.
• Receive weekly timesheets and update computerized schedules as necessary (verify such for self-scheduling accounts). Run bi-weekly payroll according to company procedures. Ensure records are properly maintained and updated to reduce payroll errors. Resolve payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize if not eliminate inconveniences, issues, or concerns.
• Follow all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conduct weekly audits of timekeeping records to ensure accuracy.
• Process requests for final paychecks, sign-on bonuses, and other pay related issues, and execute the distribution of such pay. Act as a Company representative in such matters as: unemployment hearings, workers’ compensation hearings, legal depositions, union meetings (where applicable), state agency activities, and other general business matters as deemed appropriate.
• Conduct disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner. Ensure all such issues are documented according to company standards, and that all issues receive proper follow-through and follow-up.
• Initiate termination procedures as needed for voluntary and involuntary separations. Execute termination meetings as necessary and complete all follow up documentation according to company standards.
• Maintain regular and proactive contact with Security Professionals to ensure they are properly trained, being effectively utilized, and performing to standard.
• Manage and/or review the “No Hours Worked Report” with branch staff on a weekly basis. Ensure compliance and disposition of employees who are on “Active Status” but with “No Hours Worked” (in accordance with company policy) to ensure no employee remains on the “No Hours Worked” status beyond three (3) weeks.
• Maintain high employee morale and low employee turnover through effective and proactive communications. Ensure all hiring, counseling, disciplinary, and termination procedures are executed in compliance with Company guidelines.
• Ensure a smooth-running operation by enforcing post specific policies and procedures through proper communication and training. May utilize field training staff to assist in executing post-specific training.
• Maintain a well-organized, clean, and effective workplace.
• Ensure all daily, weekly, and bi-weekly deadlines are consistently met. Prepare and/or run applicable reports as directed by Company and review applicable reports in a timely manner with staffers while taking appropriate action to address discrepancies or operational issues and/or concerns.
• Perform additional projects or tasks as may be directed by branch manager or corporate edict.

Essential Duties

• Report to Branch Manager any/all client complements, complaints, contract changes, service changes, job biding, or notice of termination.
• Communicate client and employee grievances to include sexual harassment to Branch Manager and appropriate H/R representative(s).
• Communicates operational and support needs to Branch Manager for proper internal dissemination. This includes but is not limited to incidents, accidents, injuries, schedule revisions, exception reports, vehicle logs, mileage logs, vacation requests, and disciplinary issues.
• Responsible for schedule management, payroll, and overtime controls.
• Provide supervision and oversight to assigned field supervisors and flex-officers.
• Responsible for inventory management.
• Participate in recruiting and interviewing of potential security officers and hiring decisions.
• Prepare, discuss, and implement disciplinary notices and corrective actions to security officers.
• Complete site checks and incident reports via Tacktik.
• Investigate and complete reports related to incidents and/or accidents.
• Deliver new-hire orientation, training, and development.
• Responsible for retention of high caliber staff; ensuring that each staff member is treated with dignity and respect; coach’s employees and carry out disciplinary actions, as necessary at the direction of the Branch Manager.
• Stand post when a suitable security officer cannot be scheduled due to call offs, no-call, no-show, vacations, etc. but under no circumstances to exceed more than 50% of time in any given workweek.
• Respond to any communications regarding call-offs or no-shows in accordance with Company guidelines.
• Communicate with officers regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure a smooth delivery of services.
• Complete new hire paperwork with new employees and forward to administration for processing.
• Ensure that service expectations are being met through regular contact with clients, evaluate overall quality of services, inspect jobsite, inspect jobsite personnel, and initiate corrective action in a timely manner.
• Participate in security officer performance reviews. Make recommendations for placement of personnel.
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