Primary Duties and Responsibilities:

• Receiving call –offs from Security Officers and securing replacement offers.
• Dispatching Security Officers to incidents and alarms;
• Answering phones and routing calls to Physical Security Supervisors;
• Updating Track Tik with schedule changes.
• Monitoring multiple CCTV alarm systems
• Producing daily and weekly reports;
• Identifying problems and suggesting and implementing effective solutions
• Properly documenting all responses and incidents
• Logging/data entry; and
• Ensuring proper escalation of events/issues to appropriate stakeholders.

Skills Required:

• Good working knowledge of basic computer functions, including G-Suite products, Windows, Mac, and Microsoft Office;
• Good working knowledge of security systems for access control, CCTV, employee/guest/vendor badging, alarm monitoring, and dispatch;
• Ability to multitask in a fast-paced work environment, across multiple platforms, departments, time zones, and cultures;
• Ability to work calmly and accurately in crisis situations;
• Excellent Situational Awareness skills;
• Ability to assess and evaluate situations effectively;
• Ability to identify critical issues quickly and accurately;
• Excellent oral and written communication skills in English is required. Fluency in additional languages a plus.
• Excellent customer service skills;
• Complex problem-solving abilities;
• Flexibility to work all shifts,
• Attentive, organized, and detail-oriented;
• A desire to work as a dependable, participating team player with a positive attitude; and
• A willingness to work varied shift hours, including overnights, weekends and holidays.

Education/Experience Requirements:

• Degree preferred or relevant experience in lieu of degree;
• Experience with different communication platforms and technologies, including 2-way radios, IP Video Surveillance, and computer databases;
• Experience in conducting research and analysis;
• Customer Service Experience preferred;
• Related Security Operations Center experience preferred;
• Authorized to work in the United States required;
• Military experience a plus;
• Report Writing;

Experience:

• Basic Computer Skills: 1 years (Required)
• Multitasking: 1 year (Required)
• Customer Service: 1 year (Preferred)
• CCTV and Access Control: 1 years (Preferred)
• Logging / Data Entry: 1 year (Required)
• Alarm Monitoring: 1 year (Preferred)