Job Skills/Requirements

Our Communications Center Operators are the foundation to support our Company’s sole purpose which is to protect and secure the businesses we serve. We are seeking hardworking, serious, and customer service focused professionals to be responsible for monitoring and supporting Security Officers while also coordinating the coverage for vacant positions on a routine basis.

Sturday-Sunday:0800-1600  at $17/hr.

Saturday-Sunday  at $18/hr.

Specific Duties and Job Functions:

• Provide high level of customer service and assistance to employees and or clients in a courteous and professional manner
• Answer calls by employees who may be absent for shifts.
• Arrange for replacement/relief coverage for vacant positions.
• Keep accurate records, including but not limited to, incoming and outgoing calls, timesheet, and/or payroll information.
• Monitor activities of Security Officers in the field and report concerns through the chain of command.
• Monitor Security related systems in the Communication Center, which include but are not limited to, intrusion detection, access control, intercom, closed circuit television and radio/telephone communications.
• Generate daily/weekly/monthly reporting as required relative to activities in Communications Center
• Cover shifts in the field when necessary, including but not limited to emergency situations.

Minimum Qualifications

• High school diploma or GED equivalent
• 18 years of age or older
• Minimum one (1) year Security experience required.
• Minimum one (1) year experience working in a high volume, high stress, fast paced environment, such as a operations call center, dispatch operations or office management.
• Must posses a State Issued License as Security Officer (where applicable) or meet qualifications to complete state required Security Officer Affidavit/Registration.
• Be able to pass a drug screen
• Successfully pass a background check that includes personal references, criminal history, employment & education verification, DMV check and credit check if applicable
• Have access to reliable transportation

Knowledge Skills and Abilities:

• Good working knowledge of Security Operations.
• Understanding of Safety Practices in a Business environment.
• Ability to provide high level of Customer Service.
• Excellent written and verbal communication skills.
• Be computer proficient
• Read, understand and clearly speak English; constantly use speech and hearing in communicating with the public and co-workers, giving and receiving instructions
• High attention to detail
• Ability to work in various environments including but not limited to adverse outdoor conditions such as cold, rain, heat.
• Ability to work rotation and non-traditional hours (evenings, overnight, weekends, holidays).
• Ability to work flexible and extended hours if needed (must be able to continue work until relieved).

Key Competencies:

• Must be able to work as part of a team and work independently as needed
• Must be able to manage stressful situations and maintain their own composure throughout.
• Must maintain ethical conduct at all times.
• Must be able to communicate instructions in a clear and concise manner.
• Must be Customer/Client focused.
• Must be able to actively listen to others.
• Must be able to think critically in all situations.

For those candidates who are not licensed as a Security Officer are encouraged to apply as SSC is offering state mandated 8-hours Security Officer Training Course required for the CT Security Officer License.