Typical Duties and Responsibilities:

• Provide exceptional customer service and assistance and sustain effective relationships with clients and patrons 
• Conduct proactive patrols to ensure safety and address policy breaches, and note any concerns 
• Attend and investigate security alarms and emergencies in a timely and professional manner 
• De-escalate crisis situations, provide support and liaise with emergency personnel including; police, fire and paramedic resources 
• Exercise crowd control and evict trespassers 
• Write clear and detailed reports including incident, emergency, liability and day to day reports 
• Provide first aid and medical response when required to any person(s) 
• Utilize two-way radios and computer applications to communicate site activities 
• Handle Lost & Found items and inquires 

Job Requirements:

• Ability to obtain a valid Alberta security license 
• Excellent communication skills, both written and verbal 
• Excellent customer service skills 
• Strong observational skills 
• Ability to make immediate decisions, while maintaining composure in emergency response situations with minimal supervision
• Ability to walk 18/20km and stairs

Education Requirements

• High School Diploma/GED

Certification Requirements

• Valid Security License
• An unrestricted class 5 drivers license is considered an asset

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