At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As one of only 3 global security providers, our 170k+ team members in 31 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with multiple Divisions within our company, Global Risk Services, Cybersecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security’ solutions for Prospects. 

The Global Security Operations Center (GSOC) Manager will oversee GSOC personnel and operations. The GSOC Manager will use their knowledge of GSOC operations, systems, intelligence gathering and analysis, and business to ensure the GSOC adapts to changing business needs while mitigating risk to the company, its employees, and assets across the globe.

Responsibilities:

• Operational oversight for the GSOC program and partner with client leadership on overall program management
• Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols.
• Develop and update operating procedures and guidance documents.
• Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans.
• Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators.
• Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations.
• Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences.
• Responsible for quality control of all GSOC products and reports
• Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary.
• Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.
• Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures.
• Draft and send emergency mass notifications and other crisis communications.
• Create concise, factual reports for distribution to client representatives, company management, and external stakeholders.
• Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk.
• Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events
• Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies.
• Develop concise, fact-based incident reports for distribution to various partners.
• Represent the company in handling employee or customer complaints, and implement resolution to employee grievances or performance deficiencies.

Must-have Qualifications

• • 3+ years of related leadership experience in this role or similar role.
  • Understanding of core physical security standards, controls, technologies, tools, and common integrations
  • Proven analytical and critical thinking skills to analyze risk, manage issues that are broad in scope, and perform analysis of data to facilitate decision-making.
  • Experience developing effective measurable programs using metrics collection and analysis
  • Outstanding ability to efficiently develop accurate, brief, and clear presentations and confidently present to a broad audience
  • Previous experience leading a team of SOC operators, under pressure, with tight deadlines.

CA PPO# 120931