OUR MISSION

The mission of Marina Security Services is to unobtrusively provide our clients and the communities within which they operate with a safe and secure facility without disrupting their ability to operate their business in the way they desire to achieve their business objectives.

Responsibilities:

• Excellent oral and written communication skills.
• Greeting everyone and being the first point-of-contact for customers, tenants, vendors, visitors and staff.
• Assist with creating a positive experience and provide support for anyone coming on the Clients property.
• Ensure compliance with the rules and regulations of the Client to create a safe and positive environment.
• Conduct security and safety briefings at the beginning and the end of the shift.
• Maintain strict confidentiality at all times with any site or company information.
• Document briefing topics and keep records and logs as required.
• Maintain and submit Daily Activity Reports (DAR), Incident/Accident Reports, and Hazard/Condition Reports.
• Able to interpret, write, understand, and carry out written orders, policies, procedures, and instructions as needed
• Ensures that all necessary equipment needed to perform all the required tasks is accounted for and in good working order.
• De-escalate and help resolve conflicts and promote positive solutions.
• Answers multi-line phones systems, monitors radio transmissions, dispatches via two-way radio emergency and routine assignments to security officers, engineering and maintenance staff as needed
• Responds accordingly to routine and emergency requests.
• Monitors and actively patrols building and client property.
• Provide information as necessary to tenants, clients, visitors, and guests while providing excellent customer service.
• Walk the property looking for any security or safety hazards. Notify the appropriate staff.
• Contact the proper authorities to address health and safety issues, including the police, fire, and medical departments as well as the Security Manager.
• Complete a written incident report and notify the client and Security Manager of all incidents.
• Look for any signs of vandalism or property damage and notify the appropriate groups (Client, Maintenance, Building Engineer and Marina Security Management).
• Assist with fire drills, audit preparation, and emergency evacuation plans.
• Maintain daily log of all activities during shift.
• Continued training requirements (ongoing training)
• Review pass down logs for all changes, concerns, and/or problems from the prior shift.
• Answer and route all incoming calls/requests.
• Conduct hourly security rounds of the buildings, including securing doors, windows, locks, gates, etc.
• Attend required scheduled trainings and meetings.
• Perform any other duties as assigned.

Requirements & Qualifications:

• Must have a active current/valid Guard Card.
• Customer Service Oriented
• Excellent oral and written communication skills
• Must be at least 18 years old. High School graduate or equivalent.
• Ability to speak clearly, as well as the ability to communicate effectively in emergencies
• Able to interpret, write, understand, and carry out written orders, policies, procedures, and instructions as needed
• Capable of working both independently and effectively in a team setting
• The ability to effectively interface with all company departments and act professionally in a highly dignified manner.
• The ability to stand in one area for extended durations between required breaks.
• The ability to pick up, carry, and move a package/object/equipment weighing up to 20 pounds.
• Positive attitude, outstanding customer service skills, and takes initiative.
• Must be willing to work weekends, holidays, and overtime.