MyGuardJobs.com | SOC Operator - Swing - Fremont, CA

SOC Operator - Swing

Prosegur - Fremont, CA

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity: education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.

Prosegur Security is looking for a Full-Time SOC/Patrol Officer, in the Fremont, CA area. These people selected will have a strong work ethic and quality customer service skills. Prosegur is one of the largest security providers in the world. We are looking for Security professionals who want to grow and develop professionally in our organization.

Position Type: Full-Time
Shift Type: Swing
Pay Rate: $23.54CA PPO 120931 #WER123

Duties and responsibilities included but not limited to:

Write a detailed shift report of all incidents and calls for service.
Respond to Calls for service by taking the phone calls and dispatching the correct officer.
Address suspicious activity when observed on cameras in the dispatch office
Willing to learn new software and be able to work on your own and make sure you are handling all issues as fast and correctly as possible.
Responsible for receiving non-emergency telephone calls, accessing and manipulating video surveillance and access control systems, and coordinating responses to security and safety incidents.
Provide timely and accurate information and reporting to staff through the use of data available in time-sensitive databases. Additionally, they will generate incident reports for security and investigative purposes and act as a liaison between supervision/management and security personnel.
Monitor CCTV and access control systems.
Maintain knowledge of the location and the status of various security personnel.
Create accurate communication logs and accurately report incidents.
Make common sense decisions and exercise action during high-tension and stressful situations.

#WER123

Qualifications we are looking for:

18+ years of age
High School Diploma or GED required
Must have a valid guard card
Must have a Valid Drivers License
1 year experience in SOC/Dispatch
Excellent written and verbal communication skills in English.
Clean driving record and valid driver's license
Capable of following complex instructions
Strong interpersonal skills
Willingness to participate in the company's screening process, including drug screen and background investigation.
Knowledge of security operations and procedures
At least 1-year prior Dispatcher experience
At least 1 year of Customer Service Experience
Computer Savvy

Benefits:

We offer a competitive pay scale based on experience. Benefits include health insurance, Dental, Vision, and 401K also offered. Please submit your resume in writing by responding to this ad.

Education Requirements (Any)

High School Diploma/GED Equivalent

Certification Requirements (Any)

Security License
Level I
Level II
Level III

Additional Information/Benefits

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits:

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