Our Shift Supervisors play a key role in overseeing daily operations within the Operations Centre. In this position, you will be responsible for leading a team of Operators, ensuring effective monitoring, incident response, and adherence to established protocols to maintain a safe and secure environment.

Schedule: Sunday-Thursday, 0730-1530hrsPay Rate: $26.25/hour

Responsibilities:

• Conduct audits of scheduling and reporting software to ensure data-integrity
• Facilitate timely dispatching of alarm and accurate follow up reports with resolutions for each
• Process client requests for ad-hoc coverage into our scheduling software
• Communicate occurrences impacting operations to internal stakeholders as necessary
• Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities
• Compile and distribute shift briefs recapping pertinent events to the support service team
• Manage and maintain work-alone requirements for front-line staff as required
• Assist in radio and equipment tracking and inventory
• Coordinate, assign and review the work of security personnel
• Establish work priorities, delegate work to office support staff and ensure deadlines are met and procedures followed
• Resolve work-related problems or issues
• Write detailed daily logs and reports of all incidents and investigations
• Train new staff members in the job duties, safety procedures and company policies and occasionally perform same duties as supervised workers
• Ensure smooth operations of site orders, safety protocols, site equipment and supplies and arrange for maintenance and repair work
• Monitor quality levels to promote growth and development
• Effectively communicate problems or concerns with the project manager and security personnel
• Oversee and coordinate department procedures and review, evaluate and implement new procedures
• Ensure compliance with relevant laws and regulations
• Respond to emergency situations and providing guidance to on-site personnel
• Perform other duties as requested to assist with operational needs

Requirements:

• Minimum of 1-year of work experience in a call centre, dispatch, or security operations environment
• Prior work experience in a supervisory, management, or leadership role would be an asset
• Commitment to professionalism and excellence in customer service
• Strong computer proficiency and the ability to learn and adapt to new software and applications; minimum 50wpm typing speed
• Excellent communication and interpersonal skills
• Ability to function effectively and accurately in a fast-paced and stressful environment