At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

The Account Manager will partner with the General Manager and Human Resources Business Partner, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the client site and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the General Manager and HR such as the statement of work, recruiting plan, and Microsoft Office Sheets, driving effective technical solutions.  Duties and Responsibilities: 

• Responsible for security site operations
• Ensure and maintain effective audit procedure to support operational compliance and quality standards.
• Recruit and interview employees to meet clients staffing needs.
• Train, Coach, and develop staff to ensure successful job performance and compliance with company standards.
• Regularly meet with customers to ensure mutual goals are met.  
• Develop and maintain employee schedules for staff, coordinate daily assignments, monitor attendance and arrange coverage for call-offs to ensure shifts are filled and clients need are met.
• Train, coach and develop staff to ensure successful job performance and compliance with company standards. Provide direction for employees through appropriate communication. Issue disciplinary action and make corrective action plans to assist employees in altering their behavior. Commend employees for outstanding achievement. 
• Prepare reports and conduct investigations as needed. 
• May be requested to perform other duties as assigned based on the Client/Manager’s needs.  Other Duties and Responsibilities: 
• Use proper body mechanics while performing duties. 
• Remain alert and aware of the startup timeline. 
• Demonstrate ability to think clearly during crisis or high-stress periods. 
• Possess empathetic abilities in dealing with employees and their questions. 
• Demonstrate ability to work with others and interact appropriately. 
• Maintain communication with other managers. Relay information regarding startup or situations that may affect operations. 
• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.  Qualifications: 
• Proven experience in establishing strong relationships with community-based methods. 
• Strong networking and relationship-building experience 
• Excellent written and verbal communication skills 
• Self-starter, with the ability to thrive in a fast-paced environment. 
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS systems. 
• Ability to work independently and with a team  Required Skills/Abilities: 
• Positive, solution-focused attitude 
• Excellent verbal and written communication skills 
• Excellent interpersonal skills 
• Excellent organizational skills and attention to detail 
• Excellent time management skills with a proven ability to meet deadlines. 
• Strong analytical and problem-solving skills 
• Ability to act with integrity, professionalism, and confidentiality. 
• Thorough knowledge of employment-related laws and regulations 
• Proficient with Microsoft Office Suite or related software. 
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.  Requirements
• Experience: Prior experience in Military Police, law enforcement, corrections, or comparable armed security role required 
• Licensing: Valid armed guard license where required by state law 
• Legal authorization to carry and operate a firearm in accordance with applicable regulations 
• Training: Certification in arrest control, restraint techniques, or equivalent defensive tactics 
• Regulatory Compliance: Understanding of applicable federal, state, and local security and firearm regulations 
• At least 21 Years of age <