We are currently hiring for Security Guard positions for Healthcare sites in North York and Downtown Toronto. If you’re interested in joining a fast-paced, customer-focused environment, we encourage you to apply. Our Talent Acquisition team will contact you with the event details, including the date and time.

Responsibilities

• Provide a safe, secure, and welcoming environment for patients, families, staff, physicians, volunteers, students, and visitors. 
• Deliver exceptional customer service by assisting visitors with wayfinding, information requests, and general inquiries throughout the hospital. 
• Conduct regular patrols of hospital buildings, heliport, parking areas, tunnels, and surrounding grounds to identify and address safety, security, and operational concerns. 
• Monitor CCTV, access control systems, alarms, and other security technology to detect and respond to incidents in a timely manner. 
• Respond to emergencies including Code White, Code Red, Code Silver, medical emergencies, fire alarms, suspicious activity, and other hospital emergency codes in accordance with established procedures. 
• Assist with providing access control and monitoring for heliport as well as fulfilling duties as per SOPs during landing and takeoff. 
• Control access to restricted areas and verify identification and authorization of staff, contractors, patients, and visitors. 
• Investigate and document security incidents, accidents, injuries, thefts, property damage, and policy violations, preparing detailed and accurate reports. 
• Provide customer service, crisis intervention, and de-escalation support for disruptive, aggressive, or emotionally distressed individuals using a compassionate trauma-informed and patient-centered approach. 
• Assist clinical staff with maintaining a safe care environment while respecting the dignity, privacy, and rights of patients and families. 
• Coordinate with hospital departments, Toronto Police Service, Emergency Medical Services, and Fire Services as required during incidents and emergencies. 
• Monitor visitor screening processes and support the enforcement of hospital policies, procedures, and safety protocols. 
• Assist with patient watches, high-risk patient monitoring, and missing person investigations as required. 
• Respond to requests for assistance involving workplace violence prevention, personal safety escorts, and security-related concerns. 
• Maintain accurate records, occurrence reports, daily activity logs, and incident documentation in accordance with hospital and regulatory requirements. 
• Provide security coverage for special events, VIP visits, research facilities, and other sensitive hospital operations. 
• Support emergency preparedness initiatives, evacuation procedures, and disaster response activities. 
• Promote a culture of safety, compassion, professionalism, and inclusion consistent with our values and commitment to patient and family centred care. 

Requirements

• Valid Security License for the province of Ontario
• Valid First Aid & CPR – Level C (from a WSIB-approved vendor)
• Proof of two (2) doses of the COVID-19 vaccine
• Immunization records for Mumps, Measles, Rubella, Varicella and a completed two-step TB skin test
• Clean shaven face in order to pass an N95 Mask fit test
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
• Vulnerable Sector Check
• Authorized to legally work in Canada

How to Apply

Apply directly to this posting. Our Talent Acquisition team will reach out with further details regarding the off-hours hiring event.