At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

The Benefits Administrator is responsible for administering and supporting employee benefits programs, with a strong focus on benefits operations, leave of absence administration, and high-volume case management.

This position works behind the scenes to support employee benefits through coordination with third-party vendors, internal partners, and system updates, while ensuring accuracy, compliance, and timely resolution of escalated issues. 

The ideal candidate has hands-on benefits administration experience, is comfortable working in an inbox- and ticket-driven environment, and brings strong attention to detail and follow-through. 

Responsibilities: 

• Support employee benefits inquiries and issue resolution through case management, system updates, and coordination with internal partners  
• Partner with the company’s third-party benefits administrator and primary employee-facing point of contact, to resolve escalated or complex benefits issues  
• Monitor and manage the benefits inbox and Service tickets in a high-volume environment, ensuring timely and accurate follow-up  
• Serve as the primary internal point of contact for the company’s leave of absence policy, working closely with third party to support employee leave events  
• Coordinate leave of absence activity, ensuring accurate tracking and timely updates in benefits, payroll, and HR systems  
• Respond to employee and manager inquiries related to leave status, benefits impacts, and required documentation  
• Report employee lifecycle events including new hires, terminations, retirements, rehires, and leave periods; update benefits administration and retirement systems accordingly  
• Investigate and resolve discrepancies related to benefit enrollments and payroll deductions  
• Maintain accurate records and documentation in accordance with plan guidelines and internal controls  
• Provide support for medical, dental, vision, and optional benefits enrollment changes, eligibility questions, and dependent verification inquiries  
• Assist with benefits components of new hire orientations as needed 

Requirements: 

• 2–4 years of experience in benefits administration.  
• Experience working in a high-volume, inbox- or ticket-driven environment preferred  
• Hands-on experience supporting leave of absence administration and working with third-party leave vendors strongly preferred  
• Working knowledge of employee benefits programs, including health and welfare plans and retirement plans  
• Proficiency in HRIS and benefits administration systems  
• Strong attention to detail, organizational skills, and ability to manage multiple priorities  
• Excellent written and verbal communication skills 

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