At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

This role is responsible for troubleshooting issues, supporting security systems and software, and ensuring smooth day-to-day technology operations.

Key Responsibilities

• Provide first-line technical support for employees via phone, email, and ticketing system
• Troubleshoot hardware, software, network, and user access issues
• Support security technology platforms including surveillance, access control, and monitoring systems
• Manage user accounts, permissions, and password resets
• Escalate complex technical issues to senior staff when necessary
• Document incidents, resolutions, and procedures in the ticketing system
• Support onboarding/offboarding of employees by setting up or removing system access

Qualifications

• 1–3 years of experience in help desk, or service desk roles
• VALID GUARD CARD REQUIRED
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows operating systems and Microsoft 365
• Basic understanding of networking concepts (TCP/IP, VPN, Wi-Fi)
• Experience with ticketing systems and remote support tools
• Excellent communication and customer service skills
• Ability to work independently and manage multiple support requests

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Career growth opportunities

CA PPO #120931 

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