At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.
Position overview:
The General Manager will partner with the Senior Vice President and Human Resources Manager, proactively communicating and ensuring compliance with all reporting and operation requirements. The General Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The General Manager shall also utilize tools provided by corporate HR and executives such as the statement of work, recruiting plan, and Microsoft Office, driving effective technical solutions.
Job Duties Responsibilities:
- Responsible for security operations and customer contract services for the Guarding division
- Maintain performance and operate within fiscal parameters; strong P&L management is a must
- Ensure and maintain sound audit procedures complying with governmental regulations
- Recruit and interview new employees to meet the needs of our guarding clients.
- Execute operations and training while maintaining the sound discipline of corporate procedures
- Regularly meet with customers to ensure mutual goals and objectives are met
- Develop client relations and secure new business opportunities
- Establish the scheduling requirements for employees under their supervision. Makes assignments to ensure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
- Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
- Prepare reports, investigates, responds to questions, and provides documentation.
- Observe and report any unsafe or hazardous conditions immediately to the proper authority.
- May be requested to perform other duties as assigned based on the SVP's needs or client activity.
Qualifications:
- Strong ability to multi-task and prioritize urgent staffing needs
- Proven experience in establishing strong relationships with community-based methods
- Strong networking and relationship-building experience
- Excellent written and verbal communication skills
- Self-starter, with the ability to thrive in a fast-paced environment
- Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS systems
Other Duties and Responsibilities:
- Demonstrate ability to think clearly during crisis or high-stress periods.
- Possess empathetic abilities in dealing with employees and their questions.
- Work independently and collaborate with your team.
- Maintain communication with other managers. Relays information regarding startup or situations that may affect operations
Required Skills/Abilities:
- Positive, solution-focused attitude
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to act with integrity, professionalism, and confidentiality
Education and Experience:
- High School Diploma or G.E.D
- At least 3 to 5 years of experience managing security or related industry operations
Travel Requirements:
- Travel up to 25%, may include overnight trips; Motor Vehicle Allowance provided
Prosegur is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants.
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