The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!
La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!
We are recruiting a Regional Director, Operations to support the Prairies Region. This role will be based out of Calgary.
The Regional Director, Prairies Region provides strategic and operational leadership across all airport screening operations within the region. This role is accountable for safety, compliance, performance, financial results, and stakeholder relationships. The Regional Director leads Directors, Operations, ensures alignment with national objectives, and drives continuous improvement across all bases.
Key Responsibilities
Leadership & Strategy
- Lead and develop Directors, Operations to deliver high-performing, compliant, and customer-focused screening operations.
-Translate corporate strategy into regional execution plans and measurable outcomes.
- Foster a culture of accountability, safety, professionalism, and continuous improvement.
Operational Excellence
-Ensure all screening operations meet or exceed regulatory, contractual, and company standards.
-Monitor regional KPIs, including performance, compliance, staffing, customer satisfaction, and financial metrics.
-Identify operational risks and implement proactive mitigation strategies.
Compliance & Safety
-Ensure full compliance with CATSA/TC standards, security programs, and company policies.
-Lead response and corrective action plans for audits, inspections, incidents, and performance gaps.
-Promote a strong safety and security culture across all sites.
Financial & Resource Management
- Oversee regional budgets, cost controls, and financial performance.
-Optimize staffing models, scheduling, and resource allocation across all bases.
-Support contract renewals, growth opportunities, and business development initiatives.
Stakeholder Relations
-Act as the senior regional representative with airport authorities, regulators, clients, and internal partners.
-Build strong relationships to support operational success and service excellence.
-Lead regional responses to client concerns, escalations, and performance reviews.
People & Culture
-Drive talent development, succession planning, and leadership capability within the region.
- Support recruitment, onboarding, performance management, and employee engagement initiatives.
-Ensure consistent application of labor relations practices and collective agreements.
Requirements
· 7+ years of management experience, ideally managing a large workforce
· Diploma or Degree in a related field (i.e. Criminology, Business) isa strong asset
· Experience working in a heavily regulated environment and/or familiarity with the Aviation industry is a strong asset
· Previous experience managing a unionized workforce
· Proven leadership, management and mentorship excellence
· Expert communication skills with the ability to lead and navigate difficult conversations
· Strong business acumen with the ability to analyze data and make sound strategic decisions
· Flexibility to support dynamic and high stakes 24/7 environment
· Ability to travel 20-50% (approx.). Travel need is based on operational requirements
· Clean criminal background (no unpardoned convictions)
· Able to obtain a Transportation Security Clearance and Secret Clearance
Posting closed March 31, 2026
Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.
Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l’Aéroport Paladin (“PASS?») s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.
Les Services de Sécurité d’Aéroport Paladin souhaitent évaluer les candidats de manière authentique et intègre. Afin de garantir un processus de sélection juste, transparent et équitable, il est demandé de ne pas recourir à des outils d’intelligence artificielle lors de la soumission de votre candidature, des tests préembauche ou de l’entrevue. Tout manquement à cette directive pourrait entraîner votre disqualification du processus de recrutement.