At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

Job Summary: Responsible for all day-to-day security operations across 10 different Health Care sites in Connecticut. This includes managing shift scheduling/staffing, overtime, inspection of personnel, responding to emergency incidents and keeping the Director and General Manager informed of all critical matters.  This position will have 2 assistant account managers reporting directly to the Portfolio Manager. Must be a hands-on manager and able to multitask. 

Key Responsibilities: 

• Manage a team of security officers and shift supervisors and assign responsibilities and tasks to support healthcare security operations across 10 sites in Connecticut 
• Work hand in hand with the Regional Director of Public Safety to ensure all needs/requirements are met 
• Meet all contractual scheduled hours with a minimum of unbilled overtime 
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel 
• Work with supervisors to conduct inspections of personnel ensuring all are properly uniformed and equipped to perform their duties 
• Provide guidance and coaching to shift supervisors 
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, sit-specific training, annual formal performance evaluations, recognition, etc.) 
• Working in conjunction with the Portfolio Manager and HR, investigates and handles complaints, instances of policy violations or wrongdoing and provides thorough documentation and recommendations 
• Work closely with General Manager to meet all department goals and expectations 
• Establish effective working relationships with Managers in other departments to facilitate information sharing and proactive problem solving 
• Work closely with General Manager, sharing all important information and collaborating on formation and implementation of policies and procedures to achieve maximum department effectiveness 
• Responsible for developing and delivering emergency training and other training as applicable 
• Foster and maintain effective relationships with healthcare partners throughout the network 
• Conducts physical security assessments, threat assessments, and safety training 
• Proficiently utilize WinTeam application for scheduling and billing, and to produce reports that require interpretation and action for effective business management 
• Other management responsibilities as determined by leadership  

Qualifications:  

• Previous Contract Security, healthcare facilities management, military or law enforcement experience 
• At least five (5) years of business management/operations/supervisory experience (depending on size/scope of client). 
• Ability to develop and grow customer relationships 
• Experience in hiring, developing, motivating and retaining quality staff 
• Outstanding interpersonal and communications skills 
• Ability to work in a team-oriented management environment with the ability to work independently 
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis 
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude 
• Demonstrated Proficiency in Microsoft Office Products i.e. Excel, Word, PowerPoint, Outlook 

Preferred Qualifications:  

• Experience drafting or revising policy or post order style documents 
• Advanced understanding of Access Control/Closed Circuit Television and Visitor Management systems 
• Ability to assimilate complex events and communicate to senior leadership in a concise and accurate fashion 
• Previous payroll, billing and scheduling experience preferred 

Work Experience: 

• 5 years Public Safety related experience in healthcare preferred 
• 3-5 years Supervisor/Manager experience 
• Prior law enforcement and/or military experience preferred  

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