Midwest Alarm Services was founded in 1950 in Des Moines, Iowa. Per Mar Security Services acquired Midwest Alarm Services in 1998. Today, Midwest Alarm Services has 15 locations throughout the Midwest and is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property, we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.

Our experts primarily work with contractors, building owners, property managers and facilities directors to design and implement reliable life safety solutions.

The Chief Operating Officer oversees the Midwest Alarm Services operations team and ensures high-quality customer service. This role focuses on mentoring employees, driving efficient task completion, and ensuring customer expectations are exceeded. The COO also translates company strategy into consistent, scalable operations across all branches and services, overseeing performance in safety, service quality, profitability, systems integration, and standardized processes while building the teams, systems, and controls needed for long-term growth.

Why Midwest Alarm Services?

Midwest Alarm Services is one of the top national distributors of NOTIFIER fire alarm systems, applying our vast knowledge and experience to any size or type of project.  We are owned by the largest family-owned, full-service security company in the Midwest and have been providing security and fire alarm solutions to customers for almost 70 years. 

In this role we offer you:

• Company vehicle, laptop and cell phone
• Competitive pay and bonus opportunities
• Benefits including generous PTO, 401K with match, health/dental/life/disability insurance
• Being part of a fast-paced, life-saving industry with the opportunity to influence growth and change

 In this role, you will:

• Drive strategic execution: Translate the company’s growth strategy into disciplined operational execution that delivers scalable performance, market leadership, and long-term enterprise value.
• Lead enterprise operations: Oversee all branch and field operations to ensure consistent service delivery, operational excellence, safety, regulatory compliance, and standardized processes across the organization.
• Accelerate revenue growth: Partner with the Chief Revenue Officer to build a high-performing, metrics-driven commercial engine that maximizes market penetration and expands customer relationships.
• Deliver financial performance: Own P&L accountability, converting strategic plans into operational initiatives that drive revenue growth, margin expansion, and disciplined cost management.
• Build a high-performance culture: Develop strong operational leadership, empower frontline teams, and foster a culture of accountability, customer focus, and continuous improvement.
• Scale infrastructure for growth: Implement KPI-driven management systems, operational processes, and organizational capabilities required to support sustained expansion, new services, and potential acquisitions.

ADDITIONAL MANAGEMENT DUTIES

• Willingness to become involved with professional and civic organizations that will enhance the Midwest Alarm services image and profitability.
• Perform all supervisory/managerial responsibilities in a manner that fully complies with Midwest Alarm Services Equal Employment Opportunity/Affirmative Action Policy and that meets the requirements of all related federal and state regulations. 
• Hire, train and mentor direct reports by making sound hiring decisions, training each new hire and current staff as needed and continually mentor staff in order to assist in the successful performance of your direct report(s).
• Address performance and behavior issues in a timely manner. 
• This role will require frequent travel among branches. Average travel requirements expected would be 5-7 days monthly.

 What you’ll need:

• Bachelor’s Degree in Marketing, Business or related field is preferred.
• Demonstrated success in leading aggressive growth strategies, including expansion and M&A activity.
• Proven leadership experience (10+ years) overseeing field-based installation or service operations, preferably in a construction-adjacent industry such as fire alarm, life safety, HVAC, or low-voltage systems. Fire alarm industry experience is a strong plus.
• Strong knowledge of NFPA codes, life safety regulations, and compliance practices.
• Financial acumen with a track record of managing budgets, forecasting, and driving EBITDA improvement.
• Experience leading both sales and operational teams with a focus on systems integration and client satisfaction.
• Excellent communication, leadership, and change management skills.
• Must know (or be familiar with) Notifier software.
• A strong working knowledge of Microsoft Office products
• Must have the ability to write routine reports and correspondence.
• Must have the ability to speak effectively before groups of customers or employees of organization.
• Must be able to calculate figures and amounts such as, proportions, percentages, area, circumference, and volume.
• Must have the ability to understand and read blueprints.
• Must be able to analyze financial reports and spreadsheets.