At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

• Full time
• Previous airport experience in a supervisory or management role preferred of 2+years
• Proficient in Outlook, Excel, Microsoft applications, and TEAMS.
• Airport/Aviation experience preferred
• Pay Rate $75,500 a year (salary)
• Shift and schedule: Weekends as needed, holidays, and full availability as schedule may change based on operational need

Purpose

• The Prosegur on Duty Manager’s purpose is to provide staff with detailed knowledge and understanding of all Prosegur Employee’s responsibilities within the LAX branch.
• Duty Managers are always expected to present a professional, business-like image to customers, prospects and the public. Managers are expected to dress in a manner that is normally acceptable in similar business establishments. As a Duty Manager in terminal operation you will interact with all levels and departments within the company, as well as external organizations.

Summary of Duties;

• Assist in daily schedule operations and collaborate with terminal management on weekly schedules to meet client demand and ensure adequate staffing
• Facilitate the organization of daily terminal or designated area operations and oversees the management of assigned personnel.
• Collaborating with supervisors, managers or customers to resolve issues, or requests for services.
• Receiving urgent and non-urgent calls, monitoring logs, keeping records, addressing issues, and dispatching appropriate team members.
• Conduct and monitor on-the job training and development
• Document employee performance and determine corrective action.
• Monitors sign-in and sign-out of employee timesheets to assure accuracy of employee's hours.
• Prioritizes work assignments with time management to maintain efficiency and ensure all posts are covered in accordance with operational needs.
• Provides direction for employees through appropriate communication both oral and written.
• Duties and responsibilities are subject to change at any time to meet client expectations.

Essential functions;

• Ability to think clearly during crisis or high-stress periods/environment.
• Must be able to have strong leadership skills and be able to delegate assignments/tasks to dispatchers/supervisors/employees and must be able to multitask efficiently.
• Oversees the scheduling requirements/attendance monitor for employees/agents under their supervision.
• Covers assignments to assure that positions are covered, and the client is being serviced in accordance with their contract/needs.
• Able to handle real-time adjustments to assignments as flight schedules and passenger/clients needs change.
• Assesses equipment and assigns the necessary equipment for agent assignments and reports findings for repair or replacement to Operations Manager.
• Must possess a complete understanding of terminal operations with the ability to act as a lead person.
• Monitors sign-in and sign-out of employee timesheets to assure accuracy of employee's hours.
• Observes and reports any unsafe or hazardous conditions immediately to their Operations Manager and proper authorities.
• Follow all Prosegur, TSA, and LAX/LAWA rules and regulations

Physical Requirements: This position requires significant physical activity throughout the shift. Officers must be able to:

• Walk and stand for extended periods (including completing multiple rounds and patrols of up to 1–2 miles per shift)
• Frequently climb stairs, ramps, or ladders as required by site patrol routes
• Work indoors and outdoors in varying weather conditions
• Maintain alertness and situational awareness during all patrols
• Occasionally lift and/or move up to 25 pounds

These physical requirements are essential to performing the job successfully. Applicants should ensure they are capable of meeting these requirements prior to applying. Reasonable accommodations may be considered in accordance with applicable law.

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License #PPO 120931