At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

We are looking for a Security Lobby Officer with exceptional customer service skills to join the Prosegur team! If you have experience in being a liaison between the clients and guests, you should apply for this position. Front desk experience is required at least 1 year, and at least 1 year of customer service experience. 

Job Responsibilities and Duties: 

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 
• Resolve or redirects resident/client complaints; assists customers in all inquiries in connection with site services, hours of operations, directions, SOPS, etc. 
• Checks in/out guests in an efficient and friendly manner. 
• Report maintenance or equipment problems to appropriate personnel. 
• Multitasking in a fast-paced setting  
• Always maintain a professional image and friendly demeanor 
• Monitor CCTV, Fire Alarm Panel, Access controls and assist with phone calls and packages of clients/residents. 

Qualifications: 

• At least 18 years of age or older 
• High school diploma or equivalent 
• Minimum 1 year of customer service experience 
• Minimum 1 year of Front Desk/Lobby experience 
• Minimum 1 year of Security Officer experience 
• Exceptional interpersonal skills and relationship building skills. 
• Strong verbal and written communication skills 
• Positive attitude and outlook  
• Works well under stress and makes sound decisions. 

CA PPO 120931 

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