At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects. 

Job description

Be a part of the Prosegur team!

At Prosegur we make our world safer by taking care of people and businesses while remaining at the forefront of innovation.

We are a talented team who works tirelessly to provide the best security services and protect what our clients value most.

We are passionate about the work we do and the people we employ.

Each day we are motivated by three key drivers that shape how we achieve our goals:

• We care about each other
• We think positively
• We are unstoppable

This means we offer competitive wages, excellent benefits, and great opportunities for career advancement. Join our team-we work hard, have fun, and win!

We are hiring an energetic, dynamic, and dedicated Account Manager, to help us drive our business to the next level. This person will report daily to our Philadelphia, PA branch office and partner closely with our Human Resource Business Partner.

Summary of Duties:

The Account Manager will partner with General Manager and human resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the local branch and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the local HRBP and General Manager such as the statement of work, recruiting plan, and smart sheets, driving effective technical solutions.

Essential Functions:

• Responsible for security operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must
• Ensure and maintain sound audit procedures complying with governmental regulations
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Account Manager’s needs or client activity.

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs
• Proven experience in establishing strong relationships with community-based methods
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS (OCR) systems
• Ability to work independently and with a team

Other Duties and Responsibilities:

• Use proper body mechanics while performing duties.
• Remain alert and aware of the startup timeline.
• Demonstrate ability to think clearly during crisis or high-stress periods.
• Possess empathetic abilities in dealing with employees and their questions.
• Demonstrate ability to work with others and interact appropriately.
• Maintain communication with other managers. Relays information regarding startup or situations that may affect operations

Additional Duties:

• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view
• Partner with Corporate HR teams on special projects and assignments

Required Skills/Abilities: