Internal Security Associates, LLC (ISA) has a challenging position in our Armed Guard Division. We are looking for an Operations Manager in the Greater Boston area with experience in the security and/or law enforcement field.
The Operations Manager role will accomplish department objectives by performing the following:
- Managing staff, planning and evaluating department activities
- Maintaining staff by recruiting, selecting, on-boarding, and training employees
- Developing personal growth opportunities and accomplishing staff results by communicating job expectations, planning, monitoring, and appraising job results through coaching and counseling employees.
Requirements:
- Significant Military and/or Law Enforcement experience
- Active Class-A Massachusetts LTC
- Completed Massachusetts Reserve Intermittent Academy or Mass Criminal Justice Training Council and additional relevant Law Enforcement Experience
- The ability to demonstrate proficiency in handgun use through qualifications, courses, training, certifications, employment as an armed officer, or other means equivalent to Military or Police training.
- At least two years of supervisory experience
- At least two years of security experience
- Basic computer skills
Responsibilities:
- Schedule and assign officers, build jobs in company software
- Schedule Inspectors
- Schedule emergency requests
- Assess and report client and/or officer issues
- Collaborates with inspectors and officers in the field by enforcing quality and customer service standards
- Reinforce positive morale and uphold company values
- Analyze and resolve quality and customer services issues and recommend system improvements
- Ability to mentor, train, and lead
- Training officers
- On-board new officers, i.e. initial training
- Continued training
- Be available Monday-Friday, weekends as needed
- Other duties, as assigned
Manager skills
- Proficient in Microsoft Suite and WinTeam
- Performance management
- Project management
- Strong communication
- Coaching
- Supervision
- Results driven
- Foster teamwork
- Handles pressure
- Giving feedback
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