At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.
Job Overview
Prosegur Security is seeking a highly skilled and detail-oriented SOC Operator for a corporate campus in San Jose. This role focuses on monitoring security systems, responding to alarms, managing access requests, and supporting incident response. The ideal candidate is tech-savvy, proactive, and able to work independently during overnight shifts while maintaining strong communication and teamwork.
Shift Schedule: Wednesday – Sunday (10pm-6am)
Key Responsibilities
• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Monitoring CCTV systems (Milestone), alarm panels, and AMAG Symmetry access control systems.
• Manage badge and access requests promptly and accurately; track badge activity and monitor site security systems in real time.
• Respond to alarms, electronic alerts, and email notifications with urgency and professionalism.
• Monitor and report on security technology systems, ensuring operational readiness.
• Track and respond to email alerts and security notifications using Outlook and MS Teams.
• Maintain detailed incident logs and SOC activity reports in Excel and other systems.
• Answer phone calls from employees, clients, and internal security posts, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Assist with investigations and incident escalation as required.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Support emergency preparedness protocols, including evacuation assistance and drills.
• Participate in ongoing training and security readiness exercises.
• Maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.
• Stay alert and proactive during downtime, anticipating issues and taking initiative to maintain security readiness.
Perks of Working at This Site
• Paid Vacation — Enjoy paid time off funded by the client, an exclusive benefit!
• Exclusive Employee Discounts Program — Access savings on theme parks, special events, travel, wellness, and shopping through our partnership with Working Advantage.
• Free Onsite Gym Membership — Complimentary access to a spacious, fully equipped fitness center featuring cardio equipment, free weights, a yoga/stretch studio, and a functional training room with CrossFit-style rigs and equipment.
• Weekly Pay — Get paid every week for added financial flexibility.
• Onsite Training & Career Growth — Receive professional training on-site, with a strong focus on skill development and advancement opportunities.
• Subsidized Cafeteria with Live Grill — Access a diverse, high-quality onsite cafeteria featuring daily hot meals, freshly prepared items, a full salad bar, and a live grill station — all at a great low cost!
• Promotion From Within — The site prioritizes internal promotions for motivated individuals.
• Professional, Clean, and Secure Work Environment — Work on a well-maintained corporate campus that values employee wellness, safety, and professionalism.
• Account Exclusive Health & Medical Benefits Package — Additional optional coverage and wellness benefits available only for this account.
Qualifications
• Valid California Security Guard License.
• High school diploma or GED equivalent.
• Exceptional customer service skills are absolutely required.
• Minimum 1 year of security experience preferred.
• Comfortable with access control systems and gate operations.
• Strong verbal and written communication skills.
• Ability to work indoors and outdoors in various weather conditions.
• Must have reliable transportation.
• Ability to stay calm and think clearly during emergencies or stressful situations.
• Dependable, reliable, and committed to ethical conduct.
Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.